Stonecrest Insurance Services
800-488-2789
Legal

Privacy Policy

Stonecrest Insurance Services, Inc. is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Effective Date: September 2025

About Us

Stonecrest Insurance Services, Inc. is a California licensed insurance agency headquartered in Citrus Heights, California. CA Insurance License #0E11801. Our website is www.stonecrestinsurance.com.

Questions about this policy may be directed to:

Mobile Opt-In Data Protection

We take the privacy of your mobile communications data seriously. The following commitments apply to any phone number or communication preference you provide to us:

  • No Third-Party Sharing: We do not share, sell, rent, or disclose any mobile opt-in data — including phone numbers, consent timestamps, or communication preferences — with third parties for their own marketing purposes.
  • Collection Purpose: Mobile contact data is collected solely for the purpose of providing policy updates, quotes, and customer service communications.
  • Data Security: We implement industry-standard safeguards to protect your mobile data.
  • User Control: You may opt out of text message communications at any time by replying STOP to any message or by contacting us directly.
  • SMS Terms: You may receive policy-related and service communications via text message. Message and data rates may apply.

What Information Do We Collect?

We collect information you provide directly through our website forms and interactions, including:

  • Contact and identity information: First name, last name, email address, phone number
  • Location information: ZIP code, city, state
  • Insurance inquiry information: Coverage type requested, current insurer, policy details
  • Marketing source information: How you found us, including referring website, campaign, and advertising source (collected automatically via URL parameters when you click an ad or referral link)
  • Transaction and relationship history: Policy applications, quotes, correspondence, and claims information
  • Data from consumer reporting agencies: Credit, claims history, and other data used in underwriting, as permitted by law

We also collect information automatically when you visit our website, including:

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent, and navigation patterns
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide insurance products and services, including obtaining quotes and binding coverage
  • Service existing policies and process claims
  • Respond to inquiries, quotes, and service requests
  • Send policy updates, renewal reminders, and service communications
  • Conduct internal analytics to improve our website and services
  • Market insurance products and services that may be relevant to you
  • Maintain the security and integrity of our systems
  • Fulfill legal, regulatory, and compliance obligations

Information Sharing

We do not sell your personal information. We may share your information with:

  • Insurance carriers and underwriters: To obtain quotes and bind coverage on your behalf
  • Third-party service providers: Companies that help us operate our business (see Third-Party Providers section below)
  • Affiliated business partners: Related companies operating under common ownership
  • Consumer reporting agencies: As permitted by applicable law for underwriting purposes
  • Regulators and law enforcement: When required by law, court order, or government authority
  • With your consent: For any other purpose with your prior authorization

Embedded social media features on our website may share information directly with those platforms regarding your visit. We do not control how those platforms use that data.

Third-Party Service Providers

We share information with third-party companies that help us operate our business and deliver services to you. These providers are contractually required to protect your information and may only use it for the specific purpose for which it was shared. Current service providers include:

  • Airtable: We use Airtable to store and manage quote requests and customer contact information submitted through our website forms.
  • Resend: We use Resend to send transactional email communications, including quote confirmations and follow-up messages.
  • Insurance carriers and underwriters: To obtain quotes and bind coverage on your behalf.
  • Consumer reporting agencies: To obtain credit, claims, and driving history data used in underwriting.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our site. Types of cookies we use:

  • Strictly necessary cookies: Required for the website to function, including form submission processing
  • Analytics cookies: Help us understand how visitors interact with the website so we can improve it
  • Marketing cookies: Used to track the effectiveness of advertising campaigns, including UTM parameters appended to URLs when you arrive from an ad or referral link

You may disable cookies through your browser settings. Note that disabling cookies may affect some website functionality. Most browsers allow you to view, manage, and delete cookies through their settings menus.

We currently do not respond to browser "Do Not Track" signals, as no uniform standard exists for how such signals should be interpreted.

Information Security

We take reasonable precautions to protect your information from loss, misuse, or alteration. Access to information in our possession is limited to employees who need it to perform business services.

Please be aware that no data transmission over the internet or email system can be guaranteed to be 100% secure. While we do our best to protect your personal information, we cannot guarantee the absolute security of any information you transmit to us.

Children's Information

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Limiting Information Sharing

Non-Affiliated Third Parties: You may opt out of us sharing your personal information with non-affiliated third parties for marketing purposes by contacting us at (800) 488-2789 or service@stonecrestinsurance.com.

Affiliated Third Parties: You may also opt out of sharing your personal information with our affiliated companies for marketing purposes.

Marketing Emails: You may unsubscribe from marketing email communications at any time by following the unsubscribe instructions in any email we send. Service-related and policy communications will continue regardless of your marketing opt-out.

Reviewing and Correcting Your Information

You have the right to request access to or correction of personal information we hold about you. To submit a request, contact us by:

We may ask you to verify your identity before fulfilling a request to protect against unauthorized access to your information. We will respond within 45 days of receiving a verifiable request.

California Residents — Your Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you the following rights:

Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.

Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions — for example, information we are required to retain by law or that is necessary to complete a transaction.

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale or Sharing

We do not sell your personal information. We do not share personal information with non-affiliated third parties for cross-context behavioral advertising without your consent.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

How to Submit a Privacy Rights Request

To exercise any of the above rights, contact us by:

We will respond to verified requests within 45 days. We may need to verify your identity before processing your request by matching information you provide with records we maintain.

Shine the Light

California Civil Code Section 1798.83 also permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. To make such a request, contact us using the information above.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. When information is no longer needed, we securely delete or anonymize it.

To request deletion of your personal information, contact us at service@stonecrestinsurance.com or call (800) 488-2789.

Privacy Questions

If you have questions or concerns about this privacy policy or our data practices, please contact us:

This policy was last updated in September 2025. We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.